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Online traders 'not issuing full refunds'

Online traders 'not issuing full refunds'
Monday October 17 2011

More than half of online traders failed to give full refunds to customers who purchased packages online then changed their mind, the BBC reports

Under European consumer rights law, online companies must reimburse customers with all charges, including delivery costs, if they decide to return the product within the allotted period.

Test purchasing revealed that in 57 per cent of cases, retailers do not pay back the money they charge for delivering the goods. Consumers typically have a longer 'cooling off period' when buying online, as they are unable to examine the goods as they would be able to in a shop.

A spokesman for the UK European Consumer Centre said that the figures found by the testing need "to improve in order to ensure a continuous positive development in cross-board ecommerce"

Tagged as: oline | refunds |