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Qmatic to showcase customer flow management at Retail Business Technology Expo

Friday March 2 2012

Opportunity to learn how improving the physical customer experience can increases sales

Qmatic will showcase its portfolio of customer flow management (CFM) solutions at the Retail Business Technology Expo, Earls Court, London, 13-14th March 2012.

Visitors to Qmatic stand 780 will learn how improved customer satisfaction and being able to link customers to the most appropriately skilled sales or service person are key investment priorities in the retail sector.

Furthermore, visitors to the stand can discuss the findings from Qmatic’s “Customer Flow in Retail” survey. It reveals the growing adoption of kiosks and digital media to increase customer satisfaction, deliver added-value customer service and maximise shopper spend.

WHAT:  Qmatic Exhibiting at Retail Business Technology Expo; Stand 780

WHEN:  13 - 14 March 2012

WHERE:  Earls Court, London

CFM encompasses the entire customer journey from pre-arrival through to post-serving, including the provision of management information at every stage. It can range from both independent and networked virtual and linear queue management, intelligent camera deployment, digital media, kiosk systems, customer feedback devices and mobile phone applications through to simple barrier and in-store merchandising configurations.

David Anahory, UK CEO at Qmatic, explains, “How brands proactively manage the waiting experience and deliver on the brand promise by interacting with customers in a meaningful way generates measurable gains – including greater time spent in store, fewer ‘walk-aways’ and abandoned purchases, and higher levels of shopper return visits – all of which add to the bottom line.”

To learn more about customer flow management or for a copy of Customer Flow in Retail, call +44 (0) 1234 757110 or visit the Qmatic stand 780, at the Retail Business Technology Expo in Earls Court, 13-14th March 2012.

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