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HappyOrNot® Customer Satisfaction Measurement Service on show in London

Tuesday March 13 2012

HappyOrNot brings its award-winning customer satisfaction measurement service to new audiences at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14

Joined by our local partner Alchemy 7, we will showcase our unique out-of-the-box turnkey solution for monitoring and measuring customer enjoyment levels at one of Europe’s most important retail sector technology events.

Visit us at Stand 838 for detailed information and live demos of how our easy-to-use point-of-service devices and reporting service can help you track and improve customer satisfaction levels, identify key areas for enhancement of your sales or service experience, and help develop employee training and incentive programmes.

Find out how customers in the Nordics, such as Expert, Nokia and Sodexo, deploy our user-friendly input devices and reporting service to gather millions of customer reviews based on a series of pre-defined questions.  Our survey methods are so engaging to use that many corporate clients report continuously generated customer response rates of up to 80 percent!

Moreover, they offer an interactive yet neutral channel for collecting important customer feedback to help gauge reaction to your service experience and any changes you may have introduced.

“At the heart of this unique offering is our integrated intelligent reporting service that lets clients access customer satisfaction reports using a convenient and user-friendly web interface. It provides more detailed reports, historical data, or even unit-based or territorial results for more accurate line management,” said Todd Theisen, HappyOrNot Global Sales Director.

Find new ways to enhance your customer experience!

Don’t forget to check in with us for a chance to find out how we can help you accurately measure your customer satisfaction levels to develop relevant products and services and effective training and incentive programmes.

The HappyOrNot service provides clients with wireless point-of-experience devices that offer customers selected survey questions to help determine their customer satisfaction levels along with an intelligent reporting service that collates data for analysis and development of the service experience. The easy-to-use, interactive device prompts customers to respond to questions in the survey while results are automatically reported via e-mail at desired intervals and can also be accessed using a handy web interface.