Click here
The E-Commerce Pro, The E-Commerce Professional | E-Commerce News
Click here Click here

Ecommerce customer satisfaction at all time high

Ecommerce customer satisfaction at all time high
Tuesday September 13 2011

Online businesses reaching the highest levels of customer satisfaction ever survey reveals.

According to the eRetail Benchmark study from eDigitalResearch, top retail performers are repeatedly being rated highly by online shoppers as a result of improvements and updates to their websites.

Keyword search is one of the areas that has seen a large increase in satisfaction levels, because of the introduction of predictive text operations and other new technologies.

Similarly, navigation remains one of the highest performing sectors within the study, with multi-filtering options named as a key consideration.

Derek Eccleston, research director at eDigitalResearch, commented: "As the MEcommerce revolution continues to gain popularity with more and more customers now having the power to shop when, where and how they want, it is important that retailers continue to provide a seamless shopping experience across the customer journey.


Keep your finger on the pulse of  ecommerce by visiting ecommerce Expo 2011 which takes place next month at Olympia, London 11th and 12th October and features over 150 exhibitors displaying solutions and services that can help with your cross platform strategy. There is also a comprehensive seminar program. For more information click here

Tagged as: ecommerce | etail | retail | mcommerce |

Bubble Jobs

Search for a job...

Job title:
Min.salary:
Category: