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Retailers mobile sites lag behind as customer satisfaction gap between mobile and desktop retail sites widens

Retailers mobile sites lag behind as customer satisfaction gap between mobile and desktop retail sites widens

Wednesday January 29 2014

Marks & Spencer and Tesco have ranked best for customer satisfaction on their mobile sites, but may retailers still lag behind on their mobile sites, according to a new survey.


Online retailers offer the ‘highest standards of customer service’

Online retailers offer the ‘highest standards of customer service’

Wednesday November 20 2013

But fickle consumers would switch after just one bad experience, says new research.


64% of smartphone shoppers to buy more from their mobiles this Christmas

64% of smartphone shoppers to buy more from their mobiles this Christmas

Wednesday November 20 2013

Over half (64%) of smartphone shoppers who are planning to shop from their devices this Christmas are claiming that they will make more mobile purchases this year compared to 2012, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.


Comment: Drop-shipping – don’t make it a high risk business

Comment: Drop-shipping – don’t make it a high risk business

Wednesday August 7 2013

Businesses operating in the retail sector should consider drop-shipping as a part of their supply chain and multichannel strategy this year. By Denise Oakley, International Marketing Director, GXS


Infographic: How brands can surf the information flood

Tuesday August 6 2013

With 90% of the world’s data generated in the last two years, how can brands make use of this rich source of consumer information without drowning in a flood of irrelevant information? This infographic from Evzdrop lookt at how to deal with the data deluge…


Online retailers say no to online sales tax burden.

Tuesday July 23 2013

Leading internet retail firms have warned against levying an online sales tax on items purchased over the web.


Retail searches on tablets up 132%

Tuesday July 23 2013

A new study has revealed that the number of UK retail web searches via tablet devices rose sharply in the second quarter of the year.


Price the number one driver for cash-strapped shoppers

Tuesday July 23 2013

Study after study has shown that in these uncertain economic times, price sensitive shoppers are increasingly seeking out the best value deals.


Online shoppers more likely to collect from store on a Tuesday

Tuesday July 23 2013

iForce, multichannel logistics specialist for top UK retailers including Cath Kidston, John Lewis, Sainsbury’s, Tesco and Waitrose Wine, has undertaken its biannual comprehensive Delivery Options Research, across a sample of selected UK retailers.


Nine in ten shoppers think the High Street will die without change

Tuesday July 23 2013

An overwhelming majority of UK consumers believe that the high street must make drastic changes in order to survive in the face of severe online competition.


New data sources to help retailers stock for “forgotten fifth” of shoppers

Tuesday July 23 2013

Emerging ‘big data’ to tell retailers what they COULD sell on- and off-line by stocking the right sizes, in the right places, at the right time


Call for papers - The Mobile Retailing Summit 2013 - Tuesday 24th September 2013

Wednesday May 22 2013

Do you have a product or service that can help retailers deploy an effective mobile retailing strategy ?


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