Retailers mobile sites lag behind as customer satisfaction gap between mobile and desktop retail sites widens
Marks & Spencer and Tesco have ranked best for customer satisfaction on their mobile sites, but may retailers still lag behind on their mobile sites, according to a new survey.
But fickle consumers would switch after just one bad experience, says new research.
Over half (64%) of smartphone shoppers who are planning to shop from their devices this Christmas are claiming that they will make more mobile purchases this year compared to 2012, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.
Businesses operating in the retail sector should consider drop-shipping as a part of their supply chain and multichannel strategy this year. By Denise Oakley, International Marketing Director, GXS
With 90% of the worlds data generated in the last two years, how can brands make use of this rich source of consumer information without drowning in a flood of irrelevant information? This infographic from Evzdrop lookt at how to deal with the data deluge
Leading internet retail firms have warned against levying an online sales tax on items purchased over the web.
A new study has revealed that the number of UK retail web searches via tablet devices rose sharply in the second quarter of the year.
Study after study has shown that in these uncertain economic times, price sensitive shoppers are increasingly seeking out the best value deals.
iForce, multichannel logistics specialist for top UK retailers including Cath Kidston, John Lewis, Sainsburys, Tesco and Waitrose Wine, has undertaken its biannual comprehensive Delivery Options Research, across a sample of selected UK retailers.
An overwhelming majority of UK consumers believe that the high street must make drastic changes in order to survive in the face of severe online competition.
Emerging big data to tell retailers what they COULD sell on- and off-line by stocking the right sizes, in the right places, at the right time
Do you have a product or service that can help retailers deploy an effective mobile retailing strategy ?