UK retailers are ignoring shoppers online, or spamming them with irrelevant offers, finds KPMG study
UK retailers are failing to provide personalised offers to customers online and are ignoring their own data and insights into shopper demographics and behaviour.
Almost half of Brits are buying Valentines gifts the day before or on the day, reveals Give as you Live
UK business is enjoying a positive start to 2014; a highly anticipated renaissance with economic growth forecasts at last sharing a common, positive thread.
The threat to supermarkets from local independent discount stores could be as great as the threat from Aldi and Lidl
We're all familiar with the usefulness of search engines to answer a specific or immediate need for information online.
Online retail customer service needs to improve as one in three consumers have made purchases elsewhere after receiving bad service
New survey highlights need for better use of customer data, as 40 per cent get frustrated when retailers do not know who they are despite previous contact in another channel
Whilst many retailers in the UK have had a tough run in 2013, there have been some great success stories where retailers have improved their multichannel customer interactions. By Ben Gale, Vice President Sales, The Logic Group
Specialist retailer looks to cloud infrastructure provider to boost functionality and scalability of a new e-commerce platform designed to boost its online presence
Facebook advertising demonstrated performance improvements in the last quarter of 2013 due to greater consumer interest during the holiday shopping season.
Too many businesses are viewing 'Big Data' as merely a trend and are not extracting long-term value from it. By Wolfram Bosman, Omikron Data Quality GmbH
Users of ecommerce platform Create.net can now offer their customers the chance to pay for products and services using the PayPal Website Payments Pro payment gateway, meaning that an additional 10,000+ websites could be selling online using this trusted and widely-recognised payments service.
Cyber Monday was widely hailed as the busiest online shopping day, and last weekend saw the second double bubble of Christmas shopping surges on eBay with the busiest weekend yet.