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UK consumers wait less than 5 seconds for website to load

Date: 09.02.16 | Section: News
Slow online and app customer experience affects customer purchase decisions

Consumers driving new ‘twilight shopping’ trend as 51 per cent of tablet owners shop between 5pm and midnight

Date: 04.04.14 | Section: News
Tradedoubler research reveals an extension to traditional shopping hours with 10 per cent buying via their mobile between 6 and 9am and 40 per cent of big spenders using their tablet to buy after 9pm

Online retail customer service needs to improve as one in three consumers have made purchases elsewhere after receiving bad service

Date: 30.01.14 | Section: News
New survey highlights need for better use of customer data, as 40 per cent get frustrated when retailers do not know who they are despite previous contact in another channel

Consumers back omni-channel as the future of retail

Date: 20.11.13 | Section: News
Almost half of consumers online want retailers to deliver genuine omni-channel retail experiences over the next five years, a study commissioned by personalisation provider Peerius, has found.

Third of UK consumers not excited by 4G

Date: 23.07.13 | Section: mcommerce
One in three (33%) UK consumers ‘can’t see the point’ of 4G as they believe 3G is good enough for their needs, according to new research.

SecureTrading partners with sofortbanking as European online consumers seek new ways to pay

Date: 13.07.12 | Section: News
sofortbanking, a direct payment method from Payment Network AG in Germany, has selected SecureTrading as a partner to enable merchants to offer their customers bank-to-bank transfers online, allowing secure payments without the customer’s registering or using a card.

Nearly half of consumers to be ‘social shoppers’ by 2021

Date: 29.05.12 | Section: ecommerce
S-commerce sales to more than double to £3.3 billion within the next 5 years

89% of consumers feel that new EU cookie directive is a positive step

Date: 15.05.12 | Section: News
9 out of 10 people feel that the new EU cookie directive is a positive step for consumers, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.

Less than 1 in 10 Consumers interested in buying a budget tablet PC

Date: 27.02.12 | Section: News
The latest poll results from consumer website Broadband Genie have revealed that just eight per cent of respondents intend to ‘definitely’ buy a budget tablet PC in 2012

Strategic investment to enhance consumers multichannel experience will drive retail sales in 2012

Date: 24.02.12 | Section: News
Latest Research on Behalf of Stibo Systems Found that UK Retailers Recognise the Importance of a Unified Cross-Channel Strategy and Also the Continuing Need for M-commerce Improvements