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Overseas mobile shoppers flocking to UK brands

Date: 09.02.16 | Section: News
The number of overseas shoppers using their smartphones to browse UK brands has soared over the last quarter.

Digital shoppers now expecting more from high street shops

Date: 14.11.14 | Section: News
The rise of omni-channel retail has led to greater expectations for the in-store shopping experience amongst UK consumers.

Young shoppers will spend £5.7bn online in 2014

Date: 10.09.14 | Section: News
New research has shown that young shoppers are set to spend £5.7 billion online in 2014.

48% of UK online shoppers purchase with international retailers

Date: 07.08.14 | Section: News
Almost half of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.

Global mobile shopping trends: 15% more shoppers plan to go mobile in 2014

Date: 02.07.14 | Section: ecommerce
Over two-thirds (68%) of global mobile users have spent money via their mobile phone over the last year, with 83% planning to spend money on goods via their mobile phone in the next 12 months – a 15% increase on current levels, according to new data.

UK retailers are ignoring shoppers online, or spamming them with irrelevant offers, finds KPMG study

Date: 11.02.14 | Section: News
UK retailers are failing to provide personalised offers to customers online and are ignoring their own data and insights into shopper demographics and behaviour.

64% of smartphone shoppers to buy more from their mobiles this Christmas

Date: 20.11.13 | Section: ecommerce
Over half (64%) of smartphone shoppers who are planning to shop from their devices this Christmas are claiming that they will make more mobile purchases this year compared to 2012, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.

Loyalty card usage falls as shoppers question value.

Date: 02.09.13 | Section: News
Loyalty cards and till receipts as we know them may soon be a thing of the past as millions of UK consumers demand smoother, better integrated shopping experiences, according to new research from global payments provider WorldPay.

Online shoppers more likely to collect from store on a Tuesday

Date: 23.07.13 | Section: ecommerce
iForce, multichannel logistics specialist for top UK retailers including Cath Kidston, John Lewis, Sainsbury’s, Tesco and Waitrose Wine, has undertaken its biannual comprehensive Delivery Options Research, across a sample of selected UK retailers.

Nine in ten shoppers think the High Street will die without change

Date: 23.07.13 | Section: ecommerce
An overwhelming majority of UK consumers believe that the high street must make drastic changes in order to survive in the face of severe online competition.